Frequently Asked Questions

This is a quite a long answer:

Follow up on cases – Recover more money by following up on cases. We have a platform that reads and suggests responses to cases. We cover more than 50+ scenarios and help you reach a resolution to every single claim with one click.

Transparent platform – Nobody likes it when unexpected losses eat at your profits. Seller Locker provides a platform where you can log in and see the full reimbursement process from start to finish. Take control of your account by tracking the status of every discrepancy and following recent fee changes. We also added features to help you prevent future losses, such as the fba fee calculator and fba fee reductions. Our platform gives you full control of the process.

Enterprise Grade System for Inbound Shipments – Lost items on inbound shipments are the silent killer to your profits. It’s hard to sift through your inbound shipments and track your claims. Never drop the ball again. Seller Locker provides the full suite of tools needed to successfully recover money on inbound shipment claims. We start at preparation: Upload and store your bill of ladings, packing slips and invoices for free on our system; For small parcel shippers, we automatically provide proof of delivery screenshots for your claims. When submitting cases, we help you submit them in the reconcile tab, the way Amazon wants it. And we alert you to the claims where amazon needs more documentation. Trusted by Top 100 Amazon Sellers.

FBA Fee reductions and overcharges – Your fulfillment fees can go up at anytime. This can kill your profit margins without you even noticing. We specialize in overcharged FBA fees. We’ve prevented over $20+ million in losses by fixing fulfillment fees before they were overcharged. We don’t let the losses build up, we help you act fast. We provide the order sheets that are necessary to recover past overcharges on FBA Fees.

Going after the balance on cases – We don’t file a bunch of cases and hope for the best. We follow up on every claim to make sure you were reimbursed in full.

Approved in the Amazon App Store – We are the only reimbursement solution that is in the Amazon Marketplace Appstore. Here’s the link

Enterprise Graded Solution – With over $4 billion of annual sales in our system and tens of the Top 100 Amazon Sellers, we work with sellers that sell over 250 million a year on Amazon. We worked closely with them to create processes that can be used by your team to stay on top of your reimbursements and protect your profits.

Up to Date with Amazon’s Policies and Terms of Service – With over $4+ Billion in annual sales in our system, we take compliance and security seriously. In compliance with Amazon TOS, we’ll only show you claims that were researched and pre-vetted. We prevent you from opening a high volume of cases. We also file inbound claims with the correct documentation in the reconcile tab per Amazon’s policy with the correct documentation.

Opening inbound shipment claims is as easy as going to the reconcile tab and clicking a few buttons. Where seller locker provides value is the alerts, preparation, and follow up. Amazon has a limited 9 month window for inbound shipment claims; we make sure not a single shipment slips through the cracks when filing for reimbursements. When Amazon requires more documentation for a claim, we alert you right away to it.

Preparation: Upload and store your bill of ladings, packing slips and invoices for free on our system; For small parcel shippers, we automatically provide proof of delivery screenshots for your claims. When submitting cases, we help you submit them in the reconcile tab, the way Amazon wants it.

Follow Up: Amazon’s responses for inbound shipment claims can get a bit tricky, we have a system that will read the response, explain what the response is, and give you the exact text that you need to respond. This has been tested successfully with thousands of sellers. (Link to how it works page section on follow up.)

Yes! We have a reputation for providing fair, transparent, and creative pricing. For accounts with larger volumes reach out to us. (Typeform i want better pricing.)

Opening inbound shipment claims is as easy as going to the reconcile tab and clicking a few buttons. Where seller locker provides values is the alerts, preparation, and follow up. Our inbound shipment features have been extremely valuable to 2,000 sellers, even sellers doing over $250M a year. (ask joe: If you’re not convinced after a demo, let us know) (If it’s too expensive, contact us (link to typeform).)

– Missing From Inbound
– Reimbursed less than what was expected
– Claims opened after expiration
– Inbound Shipment claims not eligible in the reconcile tab
– Fulfillment Fee Overcharges
– Fulfillment Fee Reductions
– Inventory Lost in the FBA Warehouse
– Inventory Damaged in the FBA Warehouse
– Inventory Lost/Damaged During FC Transfer
– Reimbursements that never arrived
– Reimbursements that weren’t paid to the account
– Claims that were partially reimbursed
– Customer was Refunded and the Item was never returned after 45 days (free report provided)
– Customer was Refunded and sent the item back in Unfulfillable
– Condition(free report provided)
– Customer Returns that were damaged by the carrier or by Amazon and were not reimbursed. (free report provided)
– Inventory that was destroyed by Amazon (free report provided)
– Items that were Damaged during the Inbound Process (free report provided)

At first glance it may look like seller locker covers only a handful of categories while other companies can cover up to 30 categories. But, we’ve analyzed the reimbursement history of over 2,000 accounts and $6+ billion of sales and found that seller locker has full coverage over 95% of the reimbursement process. This means that for every single claim, seller locker guides and makes the process as easy as possible.

What about the remaining 5% of categories that are not covered?
After a ton of research we’ve found that the success rate of these claims are very low and sometimes its not worth it to file tons of cases only to win a few of them. So, we decided to provide the reports and case message for these categories absolutely free! Ask us for any one of the following reports and we’ll provide it to you absolutely free:

– Customer was Refunded and the Item was never returned after 45 days (free report provided)
– Customer was Refunded and sent the item back in Unfulfillable Condition(free report provided)
– Customer Returns that were damaged by the carrier or by Amazon and were not reimbursed. (free report provided)
– Inventory that was destroyed by Amazon (free report provided)
– Items that were Damaged during the Inbound Process (free report provided)

No seller should ever ever put their account at risk for any reason. Seller Locker is being used by the top 100 Amazon sellers as well as thousands of other sellers. We have Enterprise sellers that trust our system and rely on it every day. We take compliance very seriously. In fact, this is the exact reason why we built a transparent software instead of just opening claims for the seller. Our process was designed to prevent a high volume of claims from being submitted in a short amount of time and to prevent the submission of inaccurate claims. Our process was reviewed and we were approved into the Amazon Marketplace Appstore as a reimbursements provider.

For more information, here’s Amazon’s Policy regarding reimbursements link

Claiming reimbursements is something that tens of thousands of Amazon sellers have been doing, from the top Amazon sellers that do hundreds of millions a year down to the smallest seller. Every seller should manage their account properly, and if they don’t handle reimbursements, their profit margins could be easily eaten up.

Seller Locker provides a full suite of tools to guide you in the process from start to finish. We’re not just a company that opens reimbursement claims. We’re also not a company that just provides reports to submit to Amazon. Our team has invested and audited the major leaks that can kill FBA profits. These even include things that are outside the scope of reimbursements.

A few examples are:
– FBA Fee Reductions (Prevent losses in the first place, by catching errors as they happen)
– A full transparent view into the auditing process
– Follow up on every single claim with our chrome extension (We cover over 50+ scenarios of follow up)
– Automatic proof of delivery for small parcel shippers
– Free storage of invoices, bills of lading and packing slips
– Optimize your packaging with our FBA Fee Calculator
– A full enterprise grade system for Inbound Shipments

We don’t just open up claims and hope for the best. We focus on resolving every issue, even if it does not result in a reimbursement. We focus on preventing issues for the long term and building processes to make you more efficient when dealing with seller support.

You must be an Amazon FBA Seller in order to use Seller Locker.
We need your MWS API credentials to sync with your account.
Getting connected takes only a couple of clicks.

We use this access to run reports relating to the reimbursements.
All data is secured via SSL and SHA-256 encryption and we are PCI compliant.
Your data is kept strictly confidential and is protected using military grade encryption.

Some of our customers have their own full time staff that work on reimbursement claims 24/7.
Even they were shocked to see that there were holes in their reimbursement process that were not being addressed.

If you’d like to find out how your in-house process is doing, sign up, do not even put in any credit card information. Once your account finishes loading, you can email us at sales@sellerlocker.com and we’ll give you a full report on your reimbursement process.

Yes! Once your account finishes loading, you can email us at sales@sellerlocker.com and we’ll give you a full report on your reimbursement process.

Seller support is known to give lengthy and confusing responses to claims.
We’ve analyzed and tested hundreds of thousands of responses and built a follow up system that explains Amazon’s response and suggests how to proceed with the claims.
Examples include:

– Amazon stating that a claim is expired and the claim was opened too late
– Amazon says to open the case in the reconcile tab
– Units in the shipment were counted and confirmed
– Amazon reimburses you less than what you are owed
– 46+ more!

If you’d like to find out how your current process is doing, sign up, do not even put in any credit card information. Once your account finishes loading, you can email us at sales@sellerlocker.com and we’ll give you a full report on your reimbursement process.

Right now, we only cover the US FBA Marketplace.
Covering the UK, EU, Canada and Japan is on our development roadmap.
If you’re on our email list, we will let you know when we release new marketplaces.